• For day tours, cancellations, refunds, and changes are not permitted within 24 hours prior to the tour departure time. For overnight tours, this period is set as 14 days prior to the tour departure time. Guests must notify the travel agency of their cancellation, refund, or change requests in writing before these specified periods.

• In cases where the guest or a first-degree relative contracts an illness that prevents their normal activities for 10 days, or in the event of death, this is considered force majeure, provided there is an official medical board report issued by a fully equipped state hospital. In such cases, all payments made will be refunded in full.

The agency reserves the right to cancel the tour due to adverse weather conditions, insufficient participation, roadblocks, strikes, terrorism, war, the likelihood of war, or unforeseen technical issues that prevent the tour from starting. In such cases, all payments made will be refunded, or an alternative tour will be offered.

• Guests who are not present at the departure or pick-up points at the specified dates and times are not entitled to cancellations, refunds, or changes. For both day and overnight tours, it is the responsibility of the guest to arrive at the designated departure or pick-up point on the specified date and time. If delays or disruptions occur during the guest’s transportation, no cancellations, refunds, or changes can be made for the tour.

• Visa fees, insurance costs, and other expenses are non-refundable.